Refunds & Returns Policy

DEVERONIG DIGITAL ELECTRONICS LTD

At DEVERONIG DIGITAL ELECTRONICS LTD, customer satisfaction is important to us. This Refunds & Returns Policy outlines the conditions under which products may be returned, exchanged, or refunded.

Return Eligibility

Customers may request a return or exchange if:

  • The product received is damaged or defective
  • The wrong product was delivered
  • The product is incomplete or missing parts
  • The item is unused and in its original condition and packaging

Return requests should be made within 5 days after delivery.

Non-Returnable Items

The following items may not qualify for return or refund:

  • Products damaged through misuse or improper handling
  • Used or installed products
  • Products without original packaging or accessories
  • Clearance or special-order items
  • Software or digital products where applicable

Return Process

To request a return or exchange:

  1. Contact our customer support team
  2. Provide your order details and reason for return
  3. Share clear photos where necessary
  4. Wait for return approval and instructions

Approved returns should only be sent using the provided return instructions.

Refunds

Once the returned product is received and inspected, approved refunds may be processed through:

  • M-Pesa
  • Bank Transfer
  • Original payment method where applicable

Refund processing timelines may vary depending on the payment provider.

Exchanges

Customers may request an exchange for:

  • Defective products
  • Incorrect items delivered
  • Products damaged during delivery

Replacement is subject to product availability.

Delivery Charges

Delivery charges may not be refundable unless:

  • Wrong product was delivered
  • Product arrived damaged
  • Error was caused by our team

Warranty Claims

Selected products may include manufacturer or seller warranty coverage. Warranty terms may vary depending on the product category and manufacturer.

Warranty does not cover:

  • Physical damage
  • Liquid damage
  • Improper installation
  • Unauthorized repairs
  • Misuse or negligence

Inspection Upon Delivery

Customers are encouraged to inspect products upon delivery and report any issues immediately.

Contact Information

DEVERONIG DIGITAL ELECTRONICS LTD
Tom Mboya Street, Magomano Business Complex, 4th Floor, Room 4.1
Near Afya Centre, Opposite KTDA, Nairobi

📞 0712 407 941
📧 info@deveronig.co.ke

DEVERONIG DIGITAL ELECTRONICS LTD reserves the right to update this policy at any time without prior notice.